Returns & Refund Policy

Your Consumer Rights

Your rights under the Consumer Guarantees Act 1993 (CGA) apply to all purchases made by individuals for personal or household use. These rights cannot be excluded or limited. If a product fails to meet a consumer guarantee — for example, it is not of acceptable quality or does not match its description — you are entitled to a remedy. The remedy may be repair, replacement, or refund depending on the nature and severity of the failure.

If you are purchasing goods for the purposes of a business, the Consumer Guarantees Act does not apply to your purchase. Business buyers accept goods on a sold-as-described basis.

New Old Stock (NOS) — What This Means for Returns

Most of our stock is New Old Stock — brand new, never installed parts sourced from NZ trade and distributor warehouse clearances. NOS parts are genuine and unused. Packaging may show signs of storage age, which is normal and expected for warehouse clearance stock. This is not a fault.

What We Accept Returns For

Faulty or defective goods — if a part is genuinely defective or fails to meet its description, contact us within 7 days of receiving your order. We will assess the issue and provide an appropriate remedy under the CGA (for consumer purchases) or at our discretion (for business purchases).
Wrong item sent — if we send you a different item to what you ordered, contact us immediately and we will arrange a replacement or refund at no cost to you.
Damaged in transit — contact us within 48 hours of delivery with photos. We will work with you to resolve the issue.

What We Do Not Accept Returns For

Change of mind — we do not accept returns because you've changed your mind or no longer need the part.
Incorrect fitment ordered — it is your responsibility to confirm that a part fits your specific vehicle before ordering. We do not accept returns for parts that were ordered for the wrong make, model, year, variant, or engine. Always check your vehicle's part number against the listing before purchasing.
Clearance lots — sold as described — bulk and lot listings are sold as described. We do not accept returns on lot purchases except in the case of a material misdescription.

How to Request a Return

Your order number
A description of the issue
Photos where relevant

We aim to respond within one business day. Do not return goods without contacting us first.

Refunds

Where a refund is approved, it will be issued to the original payment method within 5–7 business days of the return being received and assessed.