Shipping Policy

Where We Ship

TheBros ships to all addresses in New Zealand including rural delivery. We do not ship internationally at this time.

Shipping Carrier

All orders are dispatched via NZ Post. Tracking is provided for all shipments and will be emailed to you once your order has been dispatched.

Processing Time

Orders are typically processed and dispatched within 1–3 business days of payment being received. During high-volume periods this may extend slightly — we'll keep you informed if there's a delay.

Delivery Timeframes

Once dispatched, standard NZ Post delivery timeframes apply:

Main centres — 2–3 business days
Regional and rural areas — 3–5 business days
Delivery to rural addresses may take additional time. Rural delivery is included at no extra charge, though larger or heavier items may incur a rural freight surcharge calculated at checkout.

Shipping Costs

Shipping is calculated at checkout based on the weight and dimensions of your order and your delivery address. The final shipping cost is shown before you complete payment.

Order Tracking

You'll receive a tracking number by email once your order is dispatched. Use this to track progress through the NZ Post website. If you haven't received tracking information within 3 business days of placing your order, contact us.

Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, contact us and we'll investigate with NZ Post. We're not able to control NZ Post delivery timeframes but we will follow up on your behalf.